During mid-2020, the automotive world was experiencing severe turbulence during the height of the Covid-19 pandemic. Premium car company Volvo was looking for a risk analysis tool to quickly evaluate the health of their retail network during this uncertain time.

Challenge: Search for a Business Management Solution Amidst the Pandemic

Volvo needed a solution that would help answer retailer financial statement questions such as:

  • What is the health of the balance sheet?
  • What are the profitability trends in new vehicle sales operations?
  • How is the pre-owned operations working relative to New vehicles?
  • What percentage of service business is customer pay?
  • What is the absorption rate and how will the dealership’s fixed operations perform?

Over and above risk analysis capabilities, the new solution had to provide a fresh look and perspective into Volvo’s retail network performance in such a disrupted environment. Volvo knew they could fully benefit from Optimum’s flexible solution that could easily respond to their changing business needs in this changing environment and also be embraced by their retailers.

Volvo had selected Optimum Info’s AMOS solution, which provided a new approach in looking at business management data. Not only was AMOS easily customizable but it also had many “out of box” capabilities that Volvo was looking for but did not find elsewhere.


Blue quotation marks Optimum and Volvo have a lot in common. Both are customer focused and personable companies. Optimum allows full customization of their solutions that works for us as a brand, Blue quotation marks said Brad M., Network Transformation Director for Volvo Cars USA.

Quick and Successful Implementation

6 months post launch volvo engagement increased

Volvo was pleasantly surprised when AMOS launched its first iteration in a few weeks and was fully up and running in a brief time span of four months.

System usage dramatically increased with the launch of AMOS. Volvo saw an increase from 20 employee users to 90 active engagements over a period of six months.


Volvo users’ top favorite features include:

  • Report Query – Field users can easily create reports by specifying the markets, regions, or specific areas of the financial statement they want to see.
  • Advanced Benchmarking – Field users can choose from various key averages or create their own groups for effective retailer performance analysis.
  • Announcements – Important news and updates related to financial statements are conveniently posted within AMOS which improves communication and eliminates the need to send and search via email.
  • Pre-generated Composite Reports – Retailers can download composite reports with a few clicks, enhancing productivity by reducing reliance on the Volvo field team.

Volvo business management system report query

Blue quotation marks I think AMOS’s report query is a spectacular way to get exactly what you need. I report a lot of financials and KPIs to executive management. Whether you’re in my role or a field user needing a report for your specific market/region, AMOS has the capability in homing in on the data you specifically want to look at. Blue quotation marks said Brad.

AMOS Benefits – All the Information at Our Fingertips

Volvo's partnership with Optimum Info has helped them optimize retailer performance and have better discussions to improve overall business operations. AMOS is a powerful tool that has not only saved time and money for Volvo but also improved the quality of their financial statements. By providing field representatives and retailers with real-time data and analysis, AMOS has also helped Volvo to improve communication and coordination. This in turn has led to increased efficiency and productivity throughout the organization since the required information is now available better and faster.


Blue quotation marks Optimum is very transparent in giving us access to everything in the system. I was surprised with how much I could see regarding our retailers using the AMOS system. When did a financial analyst last speak to them? What were the comments? What accounts need evaluating? What data needs to be questioned? I am very impressed with how quickly I can evaluate the total retailer’s performance. We have all the information at our fingertips, and it is quite easy to retrieve, Blue quotation marks stated Brad M.


Other benefits Volvo experienced with AMOS include:

  • Visibility into dealership performance
  • Easy to navigate interface system
  • Quick and simple report customization with a few clicks
  • Increased system usage
  • Complimentary enhancements requiring no change orders


Brad pointed out that Blue quotation marks Other vendors seek to sell add-ons. What I love about Optimum is that they deliver a lot of value with a quick turnaround time and without a revised price quote. Blue quotation marks

The Future of Volvo and Optimum’s Partnership

Buoyed by the success of AMOS, Volvo is considering expanding its capabilities. Optimum Info is currently working with Volvo's Canadian branch on a business plan solution, while Volvo USA explores the possibility of a similar implementation. The fruitful partnership between Volvo and Optimum Info, coupled with the system's positive reception, sets the stage for considering additional Optimum solutions in the future.


Brad added, Blue quotation marks With the relationship that we have, the history of our partnership, and Optimum’s proactive thinking, we look forward to considering other Optimum solutions in the future. A lot of people like the system and Optimum Info is a well-respected company. Blue quotation marks

Diana Lieu

Diana Lieu

Senior Marketing Associate

Diana is a Senior Marketing Associate at Optimum Info, a global business solutions company providing tailored software solutions for manufacturers to improve franchise network development and after-sales operations. Utilizing her experience in client engagement, Diana strives to create interesting and insightful articles to engage and inform OEMs.

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