During mid-2020, the automotive world was experiencing severe turbulence during the height of the Covid-19 pandemic. Premium car company Volvo was looking for a risk analysis tool to quickly evaluate the health of their retail network during this uncertain time.
Volvo needed a solution that would help answer retailer financial statement questions such as:
Over and above risk analysis capabilities, the new solution had to provide a fresh look and perspective into Volvo’s retail network performance in such a disrupted environment. Volvo knew they could fully benefit from Optimum’s flexible solution that could easily respond to their changing business needs in this changing environment and also be embraced by their retailers.
Volvo had selected Optimum Info’s AMOS solution, which provided a new approach in looking at business management data. Not only was AMOS easily customizable but it also had many “out of box” capabilities that Volvo was looking for but did not find elsewhere.
Optimum and Volvo have a lot in common. Both are customer focused and personable companies. Optimum allows full customization of their solutions that works for us as a brand,
said Brad M., Network Transformation Director for Volvo Cars USA.
Volvo was pleasantly surprised when AMOS launched its first iteration in a few weeks and was fully up and running in a brief time span of four months.
System usage dramatically increased with the launch of AMOS. Volvo saw an increase from 20 employee users to 90 active engagements over a period of six months.
Volvo users’ top favorite features include:
I think AMOS’s report query is a spectacular way to get exactly what you need. I report a lot of financials and KPIs to executive management. Whether you’re in my role or a field user needing a report for your specific market/region, AMOS has the capability in homing in on the data you specifically want to look at.
said Brad.
Volvo's partnership with Optimum Info has helped them optimize retailer performance and have better discussions to improve overall business operations. AMOS is a powerful tool that has not only saved time and money for Volvo but also improved the quality of their financial statements. By providing field representatives and retailers with real-time data and analysis, AMOS has also helped Volvo to improve communication and coordination. This in turn has led to increased efficiency and productivity throughout the organization since the required information is now available better and faster.
Optimum is very transparent in giving us access to everything in the system. I was surprised with how much I could see regarding our retailers using the AMOS system. When did a financial analyst last speak to them? What were the comments? What accounts need evaluating? What data needs to be questioned? I am very impressed with how quickly I can evaluate the total retailer’s performance. We have all the information at our fingertips, and it is quite easy to retrieve,
stated Brad M.
Other benefits Volvo experienced with AMOS include:
Brad pointed out that
Other vendors seek to sell add-ons. What I love about Optimum is that they deliver a lot of value with a quick turnaround time and without a revised price quote.
Buoyed by the success of AMOS, Volvo is considering expanding its capabilities. Optimum Info is currently working with Volvo's Canadian branch on a business plan solution, while Volvo USA explores the possibility of a similar implementation. The fruitful partnership between Volvo and Optimum Info, coupled with the system's positive reception, sets the stage for considering additional Optimum solutions in the future.
Brad added,
With the relationship that we have, the history of our partnership, and Optimum’s proactive thinking, we look forward to considering other Optimum solutions in the future. A lot of people like the system and Optimum Info is a well-respected company.
Diana is a Senior Marketing Associate at Optimum Info, a global business solutions company providing tailored software solutions for manufacturers to improve franchise network development and after-sales operations. Utilizing her experience in client engagement, Diana strives to create interesting and insightful articles to engage and inform OEMs.
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