Integrated cloud-based Products
One of the biggest concerns for companies, when it comes to deciding on new software, is the risk of poor software implementation. A poor software implementation can mean either that the business requirements are not met appropriately, or the project gets delayed, or goes beyond budget, or any combination of the above.
We have all heard horror stories of software implementations that took too long, cost too much, and failed to meet functional expectations. Unfortunately, such stories are all too common in the software industry, leading companies, and business users to think multiple times before embarking on a major change. They prefer the “known devil” of an old / inefficient system that works to the unknowns of a new software that may promise but would fail to deliver.
At Optimum, we recognize this important concern of business users and have worked assiduously to develop our people, processes, and tools to achieve implementations that are successful on all fronts – functionality / scope, time, and costs.
We assign a dedicated team to each of our engagements, over and above the primary Account Manager. Each customer will know the specific individuals to contact and coordinate with for all activities during the implementation phase as well as on-going maintenance phase.
Our organization is built on a strong blend of business and technical knowledge. Our team has a robust business background and is supported by a centralized R&D and support organization. This combination helps us understand customer requirements deeply and execute them effectively.
Our implementations focus on configuring a standard product to meet our customers’ needs rather than customizing software for each account. This approach makes implementations more predictable and risk-free. Of course, each customer can have some unique set of requirements. We try to address such requirements through configurations and other tools, while keeping some requirements for future enhancements minimizing the impact on a project.
We continuously invest in tools to support our software implementations. As a software company, we have developed a tool (Iris) for our own specific needs that helps us effectively track our own implementations. Our tools allow us to effectively plan and manage projects in a manner that is fully integrated with our implementation processes.
Our project team takes full responsibility for implementing and configuring the system, including importing historical data and managing other technical integrations. This approach ensures minimal impact on your daily business operations by reducing the workload on your business and IT teams.
Arvind is the Founder and CEO of Optimum Info, a global company providing tailored software solutions for Manufacturers to improve franchise network development, dealer profitability, field operations, and after-sales processes. Arvind has extensive experience in bringing together Business Solutions & Software Technology for Automotive, Powersports and Equipment companies.
