Integrated cloud-based Products
Optimum Info is proud to sponsor the 2021 edition of the
Warranty Chain Management conference that will be held in Las Vegas, NV between August 29 – September 1.
The Warranty Chain Management conference is an annual event gathering executives dedicated to the advancement of warranty management from a wide variety of industries including Equipment, Transportation, Machinery and Powersports manufacturers.
As an official sponsor, Optimum Info’s team will be present at the event with a dedicated booth for conference attendees to learn and evaluate their products:
“We’re excited to feature our innovative solutions tailored for manufacturers with a dealer network. Backed with the continuous support from our customer references and their success stories, we look forward to connecting with the attendees at our booth and showcasing the many benefits of our solutions tailored to OEMs’ After-Sales and Field Operations needs.” said Adrien Julienne, Global Marketing Manager at Optimum Info.
The company has developed a track record of success in the After-Sales solutions space with:
Warranty Management system: helps OEMs streamline the full life-cycle of the warranty claims process by significantly reducing warranty costs
(East Success Story), processing claims more efficiently
(Vac-Con Success Story) and increasing customer satisfaction
(Champion Bus Success Story).
Parts Ordering system: built to increase the revenue and profitability of after-market repair parts for OEMs such as
East Manufacturing, and more recently Hyundai Translead (leading Trailer manufacturer in the US).
IKON: a CRM system for OEMs to increase the productivity and efficiency of Field Operations and After-Sales activities with the Dealer Network, such as
Kawasaki (Motorcycle manufacturer).
In today’s competitive environment, closely tracking and monitoring warranty processes, reducing warranty costs, improving cost recovery and maintaining high dealer & customer satisfaction, is at the forefront of OEM companies’ strategy.
More than just a claims-processing system, Optimum Info’s comprehensive
Warranty solution features enhanced analytical tools providing data and insights to help analyze claim cost trends and identify root causes of product deficiencies.
Automating the warranty process also allows OEMs to eliminate information barriers and streamline the flow of information and data.
Among some of the features that make this system so unique is that it is specifically tailored to cover the full spectrum of the different stages of the warranty process for manufacturers with a franchise network.
Below is a full diagram that shows the system’s main functionalities throughout the life cycle of warranty claims.
